12play Terms and Conditions – Malaysia Entertainment Platform Usage Rules

1 Acceptance of Terms and Conditions

Welcome to 12play. This online entertainment platform is operated and governed by the dedicated 12play team, committed to delivering a safe, fair and enjoyable gaming experience to all users in Malaysia.

By accessing, registering for, or using any part of the 12play platform — whether via the website or mobile app — you acknowledge that you have read, understood, and agreed to be bound by all Terms and Conditions set out in this document.

If you do not agree with any part of these terms, please stop using our platform immediately. Continued use constitutes your full consent.

2 Registration Eligibility

To use the 12play platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration
• A citizen or lawful permanent resident of the jurisdiction where you are playing
• Have the legal capacity to enter into a binding agreement
• Not prohibited by any local laws from participating in online gambling activities
• Has never had an account closed or suspended at 12play due to fraud or prior terms violations

12play reserves the right to request age verification (KYC) at any time. This process requires submission of valid identification documents. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

3 User Account

Each user is only allowed to hold one account on the 12play platform. Holding more than one account is a serious violation of these terms and may result in the closure of all related accounts and forfeiture of balances and wins.

You are fully responsible for:

• Keep your password and account login details confidential
• Ensure no other party uses your account without authorization
• Report to the 12play support team immediately if you suspect any unauthorized access to your account
• Update your profile information whenever changes occur
• Ensure all information provided during registration is accurate and up to date

12play will not be held liable for any losses arising from the use of your account by another party, whether with or without your knowledge, if you fail to take reasonable security precautions.

4 Deposit and Payment Methods

12play accepts deposits via a range of verified payment methods, including DuitNow, FPX, TNG eWallet, Boost, and GrabPay. All deposits are processed in Malaysian Ringgit (MYR).

Deposit-related terms:

• The minimum deposit is RM 10.00 for most payment methods
• All deposited funds must belong to you and must not come from any unlawful source
• Deposits using third-party credit or debit cards are not permitted.
• 12play reserves the right to hold or reject deposits that raise suspicion of fraud.
• Any transaction fees charged by your bank or e-wallet provider are your own responsibility.

In the rare event that a deposit is not credited within 15 minutes of a successful payment, please contact our support team with proof of transaction for immediate resolution.

5 Fund Withdrawal

12play processes all valid withdrawal requests within the stipulated timeframe. Processing times range from 5 minutes to 24 hours depending on the withdrawal method and verification requirements.

Withdrawal terms:

• The minimum withdrawal is RM 30.00
• Withdrawals are only processed to a bank account or e-wallet registered under the name of the 12play account holder
• Full identity verification (KYC) is required before the first withdrawal is processed
• Any bonus balance that has not met the wagering requirement cannot be withdrawn
• 12play reserves the right to request additional documents for withdrawals exceeding certain limits.
• Withdrawals cannot be made to third-party accounts under any circumstances

6 Bonuses and Promotions

12play offers various bonuses and promotions from time to time. All bonuses are subject to wagering requirements and specific terms stated on the relevant promotions page. You are advised to read each promotion's terms carefully before claiming.

General terms applicable to all 12play bonuses:

• Bonuses may only be used by eligible accounts that meet the specified requirements.
• Every bonus has a wagering requirement that must be met before a withdrawal can be made
• Bonuses cannot be transferred between accounts or directly exchanged for cash.
• 12play reserves the right to void bonuses if abuse or suspected fraud is detected.
• Use of betting strategies designed to exploit the bonus structure is prohibited
• The bonus validity period is stated in each promotion's specific terms and cannot be extended

7 Game Rules

All games available on the 12play platform use Random Number Generator (RNG) technology that has been independently verified by a recognized external audit body. This ensures every game outcome is random, fair and cannot be manipulated by any party.

General game rules at 12play:

• Game results recorded by the system are final and cannot be disputed except in cases of proven technical error.
• In the event of a technical disruption during gameplay, 12play will make a fair decision based on system records
• Use of bots, automation software or any external assistance tools during gameplay is strictly prohibited
• Collusion between players to manipulate game outcomes is a serious violation of these terms
• 12play reserves the right to review any wager suspected of violating game rules.

In Live Casino games, the outcome announced by the dealer is final, subject to video recording review if required.

8 Accepted User Conduct

12play users are expected to conduct themselves in a responsible, respectful and ethical manner at all times. The following activities are strictly prohibited on our platform:

• Use of offensive, abusive or threatening language in chat or when communicating with the support team
• Attempts to hack, exploit or cause disruption to the platform's systems
• Identity fraud or document forgery during the KYC process
• Money laundering or use of funds derived from criminal activity
• Sharing your account login details with others
• Any form of fraud or misconduct that is detrimental to 12play or other users

12play reserves the right to take immediate action, including suspending or closing accounts, freezing funds, and reporting to the relevant authorities in cases involving fraud or illegal activity.

9 Account Termination and Closure

You may close your 12play account at any time by contacting our support team. Account closure requests will be processed within 3 business days after identity verification.

12play reserves the right to suspend or close your account under the following circumstances:

• Violation of any part of these Terms and Conditions
• Identity verification (KYC) failure or submission of fraudulent documents
• Suspected fraud, money laundering or criminal activity
• Multiple account ownership
• Instructions from the relevant authorities

In cases where an account is closed due to a terms violation, the remaining balance may be withheld depending on the severity of the breach.

10 Limitation of Liability

The 12play platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running without interruption at all times, we cannot guarantee completely uninterrupted platform availability.

12play shall not be liable for:

• Financial losses incurred due to the user's internet connection issues
• Game outcomes resulting in losses — this is a risk accepted by the user.
• Service disruptions caused by external forces (force majeure)
• Indirect or consequential losses arising from use of the platform

11 Privacy and Data Protection

12play takes your privacy and personal data security seriously. All information you provide is collected, stored, and processed in accordance with our separate Privacy Policy.

In summary, your data is used to:

• Manage your account and provide the services you request
• Process financial transactions securely
• Fulfill legal and regulatory compliance obligations
• Improve the user experience through usage analytics
• Send promotional information (subject to your consent)

We do not sell or share your personal data with third parties for marketing purposes without your consent. All data is stored with 256-bit SSL encryption and protected in accordance with the latest industry security standards.

12 Terms and Conditions Amendment

12play reserves the right to update or modify these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on our platform.

You are advised to review this page periodically to stay informed of the latest applicable terms. The most recent update date will be displayed at the top of this page.

Continued use of the 12play platform after any amendments to these Terms and Conditions are made will be considered your acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the 12play platform in general, our team is ready to assist you.

Ways to reach the 12play support team:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• Email: [email protected] (response within 24 business hours)
• FAQ: Check the FAQ section for quick answers to common issues

For issues related to responsible gaming or self-exclusion assistance, please visit the Responsible Gaming page for available information and support resources.